Hotel de la Cité Carcassonne - MGallery Collection | Hotel in Carcassonne

| 9.4 (865 Reviews) |  1 Bathroom
City of Carcassonne Hotel | Hotel de la Cité Carcassonne - MGallery Collection

Hotel in City of Carcassonne, Carcassonne

An attached winery, a full-service spa, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Hotel de la Cité Carcassonne - MGallery Collection offers 59 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


Recreational amenities at the hotel include a steam room and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Bathrobes
  • Bathtub or shower
  • Eco-friendly toiletries
  • Towels
  • Hair dryer
Bedroom
  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding
  • Air conditioning (climate-controlled)
  • Pillow menu
  • Free cribs/infant beds
  • Recycling
  • Turndown service
  • Desk
  • Connecting rooms available
  • Safe
  • Slippers
  • Individually furnished
  • Phone
  • Water-efficient showers only
  • Soundproofing
  • Individually decorated
  • Energy-saving switches
  • Eco-friendly cleaning products provided
  • LED light bulbs
Breakfast
  • 1 poolside bar and 1 bar
  • Buffet breakfast available for a fee daily 7 AM–10:00 AM: EUR 30 for adults and EUR 15 for children
  • 24-hour room service
  • 1 restaurant
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
Parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited onsite parking
Accessibility
  • Wheelchair-accessible public washroom
  • Elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Stair-free path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Boat tours
  • Mountain biking
  • Hiking/biking trails
  • Snorkeling
  • Rafting
  • Windsurfing
  • Golfing
  • Scooter/moped rentals
  • Kayaking
  • Seasonal outdoor pool
  • Steam room
  • Full-service spa
  • Winery attached
  • Bicycle rentals
  • Shopping
Entertainment
  • Cable channels
  • 42-inch flat-screen TV
General
  • Conference center
  • Meeting rooms
  • Business center
  • Water dispenser
  • Elevator
  • Library
  • Front-desk safe
  • Gift shop/newsstand
  • ATM/banking services
  • Banquet hall
  • English
  • Spanish
  • French
  • Biodegradable drinking straws
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Local artist showcase
  • Vegan dining options
  • Local culture & ecosystem education
  • Reusable tableware only
  • Locally-owned & organized tours & activities
  • No plastic soda bottles
  • No plastic water bottles
  • Vegetarian dining options
  • Designated smoking areas (fines apply)
  • At least 80% lighting from LEDs
  • Reusable cups only
  • Biodegradable coffee stirrers
Guest Services
  • Seasonal outdoor pool
  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Free cribs/infant beds
  • Soundproofed rooms
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Wedding services
  • Porter/bellhop
  • 24-hour front desk
  • Dry cleaning service
  • Laundry facilities
  • Concierge services
  • Change of towels (on request)
  • Multilingual staff
Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Terrace
  • Pool sun loungers
  • Garden
  • Pool umbrellas
  • Vegetable garden
Spa
  • Body wraps
  • Steam room
  • Ayurvedic treatments
  • Massage - prenatal
  • Body treatments
  • Manicures and pedicures
  • Spa open daily
  • Turkish bath/hammam
  • Facials
  • Massage/treatment rooms
  • Aromatherapy
  • Body scrubs
  • 2 treatment rooms
  • Massage - Swedish
  • Massage - deep-tissue

Policies

Check-in
Check-in start time: 4 pm; check-in end time: midnight minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately eur 30 for adults and eur 15 for children uncovered valet parking fee: eur 30 per night (in/out privileges) pet fee: eur 20 per pet, per night service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Food and water bowls are available pets allowed for an extra charge of eur 20 per pet, per night service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges property registration number fr0f532662145 safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)

Reviews

Tracy
Apr 7, 2026 07:19:09 PM
Review Score:   6
Summary: Very lovely location within the medieval city. Large room that probably could do with some refurbishment, as in other areas of the hotel. Staff were generally good but ordered a cab to the train station and the receptionist ordered it from the station to the hotel instead. If not for the cab driver making contact we would have missed our connecting train.
See All Reviews

Room Arrangement

Room Info Facilities
Suite, 1 Double Bed, Terrace
Room Size: m2
1 Double Bed
Suite, 1 Double Bed, Terrace

General

Private bathroom, No rollaway/extra beds, Bed count minimum 1, Bed count maximum 1
Classic Room, 1 King Bed, City View
Room Size: 215 square feet m2
1 King Bed
Classic Room, 1 King Bed, City View

General

Square meters - 20, Square feet - 215, Private bathroom, No rollaway/extra beds, Bathroom grab bars, Ping - 6, Number of bedrooms - 1, Pets not allowed, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1, City view
Junior Suite, 1 King Bed
Room Size: m2
1 King Bed
Junior Suite, 1 King Bed

General

Private bathroom, No rollaway/extra beds, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Family Room, Multiple Beds
Room Size: m2
3 Double Bed and Twin Beds
Family Room, Multiple Beds

General

Private bathroom, No rollaway/extra beds, Bed count maximum 3, Bed count minimum 3
Superior Room, 1 Queen Bed, Terrace, Garden View
Room Size: m2
1 Queen Bed
Superior Room, 1 Queen Bed, Terrace, Garden View

General

Private bathroom, No rollaway/extra beds, Garden view, Bed count minimum 1, Bed count maximum 1
Suite, 1 King Bed
Room Size: m2
1 King Bed
Suite, 1 King Bed

General

Private bathroom, No rollaway/extra beds, Bed count minimum 1, Bed count maximum 1
Superior Room overlooking the gardens and ramparts - a king-size bed
Room Size: 215 square feet m2
1 King Bed
Superior Room overlooking the gardens and ramparts - a king-size bed

General

Square meters - 20, Square feet - 215, Private bathroom, No rollaway/extra beds, Ping - 6.04, Number of bedrooms - 1, Garden view, Pets not allowed, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this City of Carcassonne hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at City of Carcassonne hotel?

Check-in time for City of Carcassonne hotel starts counting from 4:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the City of Carcassonne hotel have a swimming pool?

Yes, this City of Carcassonne hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in City of Carcassonne hotel?

Best-rates for the City of Carcassonne hotel starts from $405 per night with includes Pool, Designated Smoking Area, Wheelchair Accessible, Accessibility, Bedding/Linens, Breakfast, Kitchen, Wellness Facilities, Bar, Guest Services, Laundry, Restaurant, Air Conditioner, Parking, Balcony/Terrace, Entertainment, Child Friendly, TV, Business Services, Spa, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is City of Carcassonne hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the City of Carcassonne hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the City of Carcassonne hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the City of Carcassonne hotel?

Based on the information reported by the owner or manager, the City of Carcassonne hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for City of Carcassonne hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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